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SHIPPING & RETURNS

SHIPPING POLICY

Effective Date: July 17, 2026

Thank you for shopping with Monvero. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Delivery times vary depending on the product, destination, carrier, and current shipping demand.

Most orders arrive within 7–20 business days after shipment. However, some items may arrive sooner or require additional transit time.

If your order contains multiple products, they may be shipped separately and arrive on different dates to ensure the fastest possible delivery.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Customs processing (for international shipments)

  • Carrier delays

  • High order volumes

  • Holidays or peak shopping seasons

We appreciate your patience should any unexpected delays occur.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email. Tracking information may take 24–72 hours to update after your shipment has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Monvero is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

RETURN & EXCHANGE POLICY

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Effective Date: July 15, 2026

Thank you for shopping with Monvero.

All Sales Are Final

Due to the nature of our fulfillment process, all sales are final. We do not accept returns, exchanges, or refunds for items due to:

  • Change of mind

  • Incorrect item selection

  • Buyer remorse

  • Dissatisfaction with color, size, or personal preference

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To process your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Clear photos of the shipping packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or a refund at our discretion.

Order Cancellations

Orders may only be canceled before they have been processed. Once an order has entered fulfillment or has shipped, it cannot be canceled.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first contact the shipping carrier. If additional assistance is needed, contact us and we will do our best to help investigate the issue.

Monvero is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before filing a payment dispute or chargeback. Our customer support team is committed to working with you to find a fair resolution.

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: support@monvero.com

By placing an order with Monvero, you acknowledge that you have read and agree to this Returns & Refund Policy.

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